Finish Facades Limited is committed to ensuring your privacy is protected.
This policy explains why and when we will collect personal information about people who visit this website, how we will use it and how we keep it secure.
We may need to change this policy from time to time so please check it occasionally to ensure you are happy with any changes. By using this website you are agreeing to be bound by this policy.
Who we are
Finish Facades Ltd
Unit 1 BSA Business Park
Armoury Road
Birmingham
B11 2RQ
The personal information we collect and use
Finish Facades Ltd collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulations which apply across the EU (incl UK) and we are responsible as “controller” of that personal information for the purposes of those laws.
- Personal Information you provide to us
We collect the following personal information that you provide to us
Name, Email Address, Telephone Number, Address, DOB
Examples of when we collect this information include:
Enquiries, Job Vacancies, Quotes, Orders - Personal information from other sources
We may receive information about you from other sources. This information includes:
Credit information, credit insurance
We will add this information to the information we hold about you for the following purposes;
To check customer credit rating to ensure the opening of a trading account - Personal Information you provide about third parties
If you give us information about another person, you confirm that such person has appointed you to act on their behalf and agreed that you shall:
Consent on their behalf to the processing of their personal data
Receive any data protection notices on their behalf
Consent on their behalf to the transfer of their personal data abroad - Monitoring and recording communications
We may monitor communications such as emails and telephone calls for the following purposes:
Staff Training
Quality Assurance
Fraud Prevention - Cookies and similar technologies
A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (flash cookies) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.
For example we may use cookies to monitor and/or collect the following information:
How many times a user visits this website
Which pages a user visits
This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.
On the first occasion that you use our website we will ask whether you consent to use of our cookies. If you do not, cookies will not be used. Thereafter, you can opt out of using cookies at any time or you can set your browser not to use cookies.
How we use your personal information
We collect information about our users for the following purposes:
To identify you and manage any accounts you hold with you
Process your order
Who your information may be shared with
We may share your information with:
Credit reference agents in accordance with our credit checking policy below
Law enforcement agencies in connection with any investigation to help prevent unlawful activity
HMRC
We will not share your personal information with any other third parties
Marketing
We would like to send you information about products, services, offers, competitions and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.
We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. on purchase, signing up to a newsletter, entering a competition, etc). If you do opt in to receive such marketing from us, you can opt out at any time. (see ‘What rights do you have?’ below for further information.) If you have any queries about how to opt out, or if you are receiving messages you do not want you can contact us using the details provided below.
Credit Checking
We may do a credit check on you so we can make credit decisions about you and members of your household. Also, to prevent and detect fraud and money laundering. Any such search will be recorded on the files of the credit reference agency.
We may also disclose information about how you conduct your account to credit reference agencies, your information may be linked to records relating to other people living at the same address and with whom you are financially linked.
Other credit businesses may use your information to:
Make credit decisions about you and the people with whom you are financially associated
Trace debtors
Prevent and detect fraud and money laundering
If you provide false or inaccurate information to us and we suspect fraud, we will record this. If you want to see your credit file, please contact the credit reference agency which we use Credit Safe
Whether personal information has to be provided by you, and if so why
The provision of the following information is required from you:
Employees - Name, Address, Age, telephone Number, Email Address, Bank Details
Customers/Suppliers – Company Name, Address, Phone Number, Email Address
This is to enable us to do the following:
Employees – to keep on file, to keep track of development in company, to pay wages
Customers/Suppliers – delivery purposes, to provide receipt of purchases
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
How long your personal information will be kept
We will hold your personal information for the following periods:
Name and Address – 6 years to satisfy UK tax law
Age – once your age has been verified by us it will be deleted
Email – as soon as an email receipt is sent, your email address will be deleted
Job Packs – 5 years as is required by law
These periods are no longer than necessary in each case.
Reasons we collect and use your personal information
We rely on the following as the lawful basis on which we collect and use your personal information:
Consent
Contract
Legal Obligation
Keeping your information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost or used/accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty on confidentiality.
We will also use technological and organisational measures to keep your information secure.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
While we use all reasonable efforts to secure your personal data, in using the website, you acknowledge that the use of the internet is not entirely secure. For this reason, we cannot guarantee the security or integrity of any personal data, that are transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us using the details below.
What rights do you have?
Under the General Date Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
- Fair processing of information and transparency over how we use your personal information
- Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- Require us to correct any mistakes in your information which we hold
- Require the erasure of personal information concerning you in certain situations
- Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- Object at any time to processing of personal information concerning you for direct marketing
- Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- Object in certain other situations to our continued processing of your personal information
- Otherwise restrict our processing of your personal information in certain circumstances
- Claim compensation for damages caused by our breach of any data protection laws
If you would like to exercise any of these rights please:
- Email, call or write to us
- Let us have enough information to identify you
- Let us have proof of your identity
- Let us know the information to which your request relates
Changes to the privacy policy
This privacy policy was published on 25/05/2018 and last updated on 25/05/2018
We may change this policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply to you each time you visit this website.
Contacting Us
If you have any questions about this policy or the information we hold about you please contact us by:
Email – [email protected]
Address – Finish Facades Ltd, Unit 1 BSA Business Park, Armoury Road, Birmingham, B11 2RQ